Who we are

Founded in 2003, Inbound Solutions is a one-stop-shop for all your telephony needs.

Based just outside of Cambridge in the heartland of ‘Silicon Fen’ - one of the UK’s most technologically advanced business areas – our highly experienced and knowledgeable team is led by directors Paul Grant and Jeff Palmer.

Paul and Jeff spent more than ten years working across all aspects of the telephony business before setting up Inbound Solutions. They will work with you to make sure you have the most effective telephone system, tailored to your business.

Whether you are self-employed and working from home, running an SME or are part of a global organisation we can guide you through the telephony minefield, advising and creating a bespoke system for you. And then we’ll handle everything for you from accurate, live demonstrations to installation and ongoing updates and problem fixing.

Why Inbound Solutions should be your first choice

Our one-stop-shop service

• Getting the best telephone system is an important step for any company. You want the whole process to be quick, simple and pain free. And you want to end up with the best possible system – one that’s cost-effective, flexible and of the highest quality
• Draw up your checklist and you’ll see that Inbound Solutions can provide you with the whole package. You just need to make one call to tap into:

- industry experience and expertise

- the most flexible, cost-effective and individually tailored solutions

- high quality products, featuring an extensive range of specialist functions, including what we believe is the best telephone system in the business – NEC

- systems which will provide 24/7 message taking services; links between mobiles and office landlines; the ability to monitor calls; and provide in-depth management reports

- systems which will allow you to route your calls more effectively

- significant call savings

- Network telephony solutions: we provide a hosting centre so you don’t have to make any capital outlay. It’s a perfect set-up for mobile franchises, for quick auto connects to local branches via 0800 ads and for organisations wanting call management systems to handle bookings, orders, call logs, incoming donations and other high volume activity>

- accurate, live demonstrations of how your individual system will work – before you commit yourself in any way>

- fast and committed customer service at all stages

- installation by an accredited engineer

- remote system updating to add extensions or change extension numbers without delay

- ongoing problem-fixing

- a disaster recovery service that kicks into action if your phonelines are affected by powercuts, floods, or other crises

- we can even provide a highly competitive call charge and line rental billing service

Our customer service pledge

• We want to meet you, not just sell something to you over the phone or online
• We want to understand you business – big or small – and talk to you about your specific needs
• Our team will be there every single step of the way: from choosing the right products to install to troubleshooting. We never pass the buck onto someone else – we are there for you, whatever your telephony issue

Our product philosophy

• Most of our competitors sell an extensive range of telephone systems – look on their websites and you are dazzled by a bewildering array of brand names. And we reckon their sales teams are probably just as bewildered as you!
• At Inbound Solutions we have chosen to specialise, to provide what we firmly believe is the very best system in the business – NEC. We are one of their leading UK providers, we work in close partnership with them, we know every feature and benefit of each of their telephone systems and we therefore know what works best for each of our customers
• You want us to have intimate knowledge of the phone system we’re recommending and to have complete confidence it will meet your specific needs – now and in the future. We want you to have the most effective system for your business. That’s why we choose and recommend NEC

Our customers

• The Inbound Solutions team has worked with all types of organisations, big and small: self-employed individuals, SMEs and large blue chip companies; charities, family businesses, local government institutions and FTSE listed concerns; retailers, manufacturers, service industries, media companies and professional firms
• And while we have the wealth of experience and expertise to know what will work best for you, we still look carefully at your individual needs before recommending, creating, installing and managing individual telephony solutions for you
• Our customers range from the NHS and Triton Showers to Dupont and the Children’s Society

Our tailored solution

• Our commitment and passion is to ensure every individual customer has an individual telephone system – designed specifically for them. One that is absolutely right for their size, structure and business sector. One that will do exactly what our customer wants
• We will talk to you about your business, how you work, what you want – and then we will recommend and design a bespoke solution for you
• But we don’t expect you to buy blind – we offer a free demonstration showing you exactly how your phone system will work before you commit yourself in any way. Our demo will show you how:

- all the system’s special features and functions work

- your 24/7 message service operates

- your mobiles and office phones connect

- we can significantly lower your call charges by routing calls differently

- your internal calls system will be set up

- you can monitor and even break into calls being made by your staff

- your call report data will be produced

Our price promise

• One point of contact for all your telephony needs makes it quicker and more cost-effective for you. Just call Inbound Solutions for your flexible, cost-effective and high quality one-stop-shop service
• Highly competitive price packages – starting from just £1000 for small businesses and start-up companies
• Updating and upgrading your phone system with Inbound Solutions can help improve your business efficiency, customer care offering, ordering systems – and thereby help increase your cost-effectiveness and profitability
• We can put everything on one bill each quarter to make it all as straightforward as possible for you – system maintenance, office phones, mobiles and broadband. And we can break down the data in any way that helps you: by department, by cost centre, by landlines and mobiles – and many other permutations.
• We can analyse your calls, look at your call profile and identify the best possible tariffs for you – or we can customise them specially for your organisation to maximise your cost-effectiveness
• We guarantee we can reduce your call costs by the end of the first quarter or we’ll give you £500 worth of free calls in quarter two!